curiosity #3.

You know when you are online shopping, and if you need help, a little pop-up window comes and you can immediately get your questions answered?

Not in Rio.

This is from a chat window where I was trying to find information about a new public transportation card that allows you to make only one payment for two rides, within two hours:

Bem vindo ao nosso chat seguro. Por favor, aguarde a resposta de um atendente. Você é o número 13 na fila. Seu tempo de espera será de aproximadamente 37 minuto(s) e 2 segundos. Obrigado por aguardar.

37 minutes! I never even thought that there would be a line for online help...